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Quality reliable Interactive Voice Response Systems from Comcetera

Features available on the GlobeIVR platform

The following features are available under the standard setup/scripting fee advertised in our priceplans.

If you need additional, custom features, we can develop these for you. Please contact us for more information.

Phone Lines and Answering Features

Local incoming numbers in most countries
Calls answered instantly by our automated system
Different answering options based on time of day
Unlimited number of simultaneous "lines"
Completely hosted service - nothing to install or setup

Caller Interaction

Touch-tone IVR Menus (eg "Press 1 for...")
Voice Recognition (eg "Press 1 or say SALES..")
Route call flow based on caller's responses
Capture numerical information from keypad
Capture recordings from caller
Announcements and Menus, professionally recorded

Call Handling and Transfers

Transfer calls to landlines or mobile phones
Setup "extension" numbers for callers to choose
Automated transfers based on any scenario
Virtual Receptionist systems to route calls

Integration with other systems

Update databases based on caller responses
Make HTTP POSTs to servers based on responses
Query databases and give results to caller
Query servers and give results to caller
Automatically send emails and text messages
Automatically send letters or faxes
Custom feature development available on request

Call Information and Reports

Receive voicemails by email
Receive captured information by email or SMS
Receive reports on call statistics

Systems built and managed to your specification!

Simply tell us how you want your system to operate; we can then build, test, and manage your phone system for you - absolutely no experience or expensive equipment needed!

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Registered in England, Company No. 06058188. Registered Office: 13 Freeland Park, Poole, BH16 6FH England Advert: ringtones